Waste Removal Streatham Privacy Policy

This Privacy Policy explains how Waste Removal Streatham collects, uses, stores and shares personal data in connection with our waste removal services. It applies to all Waste Removal Streatham customers, prospective customers and website users located in our service area, regardless of how you contact us or use our services.

We are committed to protecting your privacy and handling your personal data in a transparent and lawful manner in line with the UK General Data Protection Regulation and all applicable data protection laws.

Data Controller Information

The data controller responsible for your personal data is Waste Removal Streatham. When this Privacy Policy refers to we, us or our, it refers to Waste Removal Streatham acting as the data controller.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the contact details made available on our usual communication channels, including telephone and email.

Personal Data We Collect

We may collect and process the following categories of personal data when you contact us, request a quote, make a booking, receive waste removal services, or interact with us in any other way:

Identification and contact details: name, address, postcode, telephone number, email address and any additional contact information you provide.

Service and contract details: details of the waste removal services you request or receive, property access information where relevant, job instructions, booking dates and times, and related correspondence.

Payment and transaction data: details of payments made by you, such as payment amount, date, method of payment and basic billing information. We do not store full card details if you pay by card, although our payment processors may do so in accordance with their own policies.

Communication data: records of communications between you and us, including emails, phone call notes, messages and any feedback or complaints you submit.

Technical and usage data: when you visit our website or interact with our online services, we may collect technical data such as IP address, browser type, device information and basic usage data that helps us operate and improve our website.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, email, online form, or in person, when you request a quote, book a service or provide feedback. We may also receive data from third parties who help us deliver services, such as payment providers and advertising or directory platforms where you have interacted with our listings.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis to do so under data protection law. Depending on the purpose, we rely on one or more of the following lawful bases:

Performance of a contract: where processing is necessary to provide our waste removal services to you, to arrange bookings, carry out collections, issue invoices and manage your account.

Legal obligation: where we need to comply with legal requirements, such as tax and accounting rules, record keeping, or obligations relating to waste transfer documentation and environmental regulations.

Legitimate interests: where processing is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This may include responding to enquiries, managing and improving our services, preventing fraud or misuse, and maintaining business records.

Consent: where you have given clear consent for us to process your personal data for a specific purpose, such as receiving certain types of marketing communication. Where we rely on consent, you may withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage our waste removal services, including processing enquiries and bookings, scheduling collections, performing services at your property, and managing any follow up work.

To communicate with you about your enquiries, bookings, payments, rescheduling or cancellations, and to respond to your questions, feedback or complaints.

To issue invoices, take payment, process refunds where appropriate and maintain accurate financial records.

To meet our legal and regulatory obligations, including record keeping, tax and accounting, and compliance with environmental and waste management laws.

To manage our business operations, including internal administration, quality control, training, safety and service improvement.

To send you service related information and, where permitted, to provide you with information about related services which we think may be of interest to you. You may opt out of marketing communications at any time.

Data Sharing and Processors

We do not sell your personal data. We may share your data with trusted third parties who act as data processors and help us deliver our services. These may include:

Payment service providers who process payments on our behalf.

IT and hosting providers who supply and support our systems, website, email and data storage.

Customer management and communication tools that we use to organise bookings, send confirmations and manage customer relationships.

Professional advisers such as accountants, where access to some customer data may be necessary for financial and legal compliance.

These processors act on our instructions and are required to keep your data secure and confidential. We may also need to share limited personal data with public authorities or regulators where required by law or to protect our legal rights.

International Data Transfers

Where any of our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, in line with data protection law. This may include using standard contractual clauses or relying on other recognised transfer mechanisms.

Data Retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, including for the fulfilment of contracts, the resolution of disputes and the satisfaction of legal, accounting or reporting obligations.

In general, we retain customer contract and transaction information for the period required by tax and accounting regulations and by regulations relating to waste transfer and environmental compliance. Enquiry and communication data may be kept for a reasonable period to allow us to respond to queries and maintain records of our interactions with you.

When personal data is no longer needed, it will be securely deleted, anonymised or otherwise removed from our systems.

Your Data Protection Rights

As a data subject, you have a number of rights in relation to your personal data. These rights apply to all Waste Removal Streatham customers and users in our service area, subject to certain legal limitations and exemptions. Your main rights include:

Right of access: you can request confirmation as to whether we process your personal data and obtain a copy of the personal data we hold about you, together with certain information about how we use it.

Right to rectification: you can request that inaccurate or incomplete personal data about you is corrected or updated.

Right to erasure: in certain circumstances you can ask us to delete your personal data, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: you can ask us to suspend the processing of your personal data in certain situations, for example while we verify the accuracy of the data or our grounds for processing it.

Right to data portability: in some cases, you may request that we provide you with personal data you have given us in a structured, commonly used and machine readable format, or request that we transmit it directly to another controller, where this is technically feasible.

Right to object: where we rely on legitimate interests to process your personal data, you may object to that processing on grounds relating to your particular situation. You also have the right to object at any time to the use of your personal data for direct marketing.

Right to withdraw consent: where we rely on your consent to process your data, you can withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.

To exercise any of these rights, please contact us using our usual contact details. We may need to verify your identity before responding to your request.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage and the use of trusted providers for hosting and payment processing. While we take reasonable steps to protect your data, no system can be guaranteed as completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.